Assistant Director, Client Computing Services #494935

Posting Details

Position Information

Posting Number 20111498
Position Title Assistant Director, Client Computing Services #494935
Template Title
Position Type Staff
Position Number 494935
Department Information Technology Dept

Position Summary Information

Job Summary/Basic Function

Position Summary:
Provides leadership for the client computing services team responsible for providing IT customers with client computing equipment and support. Implements technologies and practices to continuously improve the effectiveness and efficiency of service delivery. Promotes standardization and adoption of best practices for managing client computing across the university using persuasive influence and collaborative relationships. Organizes and coordinates the activities associated with installation, deployment, upgrade and maintenance of software, hardware and network facilities relating to the desktop environment. Determines customer needs and incorporates them into the design and overall plan for desktop support.

Duties and Responsibilities:
• Oversee and coordinate the daily activities of the client computing services team.
• Establish priorities and set direction to meet both short and long term goals.
• Establish, monitor and analyze performance metrics for evaluation of service delivery.
• Establish university policies for managing client computing.
• Establish and maintain client computing standards including integration with procurement processes.
• Establish standardized processes and tools for managing client computing assets.
• Establish and maintain positive working relationships with distributed academic technicians to support collaborative work assignments and increase standardization.
• Collaborate with Service Desk manager to enhance desktop support capabilities at first point of contact.
• Define, organize and provide technical leadership for client computing related projects.
• Support client computing requirements for IT departmental projects.
• Evaluate and recommend client computing solutions to enhance user productivity.
• Recruit, hire, evaluate and develop staff to ensure efficient operations.
• Performs other related duties as assigned.

Minimum Qualifications

Knowledge and Technical Skills required:
• Advanced knowledge of Windows based computer hardware and software.
• Extensive knowledge of using and supporting desktop operating systems, including Windows and Mac OS, mobile operating systems, and a wide variety of software applications, including Microsoft Office.
• Experience with enterprise endpoint management and deployment solutions, such as Dell KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc.
• Strong leadership skills with a proven track record of building and leading strong teams that provide responsive and successful IT solutions.
• Direct relevant supervisory experience in technical support field to provide technical expertise.
• Ability to effectively manage multiple, competing, high-priority projects.
• Excellent written and verbal communication skills with the ability to author policies, procedures, and proposals.
• Independent problem-solving and decision-making, self-direction, and ability to manage a complex workload.
• Ability to provide excellent customer service, and work collaboratively and effectively with peers.

Education and Experience:
• Bachelor’s degree in technology, business, or other related field.
• Ten years experience in an information technology field with demonstrable experience in successfully managing and providing end-user services.
• Five years leadership and supervisory experience.
• Three years experience with enterprise endpoint management solutions, such as KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc.
• A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.

EEO Statement

Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas SB 805, Section 657.003.

Preferred Qualifications

Preferred Qualifications
MSCE certification
ITIL certification
HDI Desktop Support Manager certification
• Experience scripting or programing in at least one language.
• Experience in the use of Microsoft Active Directory including group and object management, policy tasks, access control and authorization.

Security Sensitive Statement

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary Commensurate
Work Hours

Application Information

Posting Date 02/20/2018
Close Date
Open Until Filled Yes
Special Instructions

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you claiming Veteran's Preference in accordance with Texas Senate Bill 805, Section 657.003? FAILURE TO EMAIL THE FOLLOWING REQUIRED DOCUMENTS PER THESE INSTRUCTIONS MAY IMPACT VETERAN'S PREFERENCE: To claim Veteran's Preference under the law you must be: (1) a veteran, including a veteran with a disability; (2) a surviving spouse of a veteran killed on active duty who has not remarried; or (3) an orphan of a veteran if the veteran was killed while on active duty. If claiming Veteran's Preference, you MUST immediately email to your specific supporting documentation at the time of application such as the DD Form 214 (member 4 copy), AND, if applicable, the Dept of Veteran's Affairs Verification of Disability Benefits Letter if claiming a service related disability, a DD Form 1300 to include qualifying Death, Birth, and Marriage Certificates if claiming surviving spouse/orphan. Your email MUST also include your name, position number, job title and the department for each position you are applying for. Documents received after a position closes will not be accepted.
    • Yes
    • No
  2. * What is the highest level of education you have obtained?
    • Bachelor's Degree
    • Associate's Degree
    • Some college credits
    • High School or GED
  3. * In what area(s) did you receive your degree(s).

    (Open Ended Question)

  4. * The Texas Higher Education Coordinating Board (THEBC) maintains a list of Institutions Whose Degrees are Illegal to Use in Texas. A copy of this list can be found at: As part of your educational qualifications for this position, are you claiming a degree from any of the institutions listed on the THEBC website referenced above?
    • Yes
    • No
  5. * How many years of experience do you have in an enterprise IT environment?
    • One (1) to three (3) years of experience
    • Four (4) to six (6) years of experience
    • Seven (7) to nine (9) years of experience
    • Over ten (10) years of experience

Applicant Documents

Required Documents
  1. Resume
  2. Letter of Interest
Optional Documents
  1. Unofficial Transcript 1
  2. Unofficial Transcript 2
  3. Miscellaneous