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Audio Visual Support Analyst I #499398

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Posting Details

Position Information

Posting Number 20111496
Position Title Audio Visual Support Analyst I #499398
Template Title
Position Type Staff
Position Number 499398
Department Information Technology Dept

Position Summary Information

Job Summary/Basic Function

Position Summary:
Provides audio and video support for University sponsored events. Work typically involves a combination of installation, configuring, troubleshooting and maintenance of a variety of audio amplification and/or video recording equipment as well as associated post event editing tools. Assists in design, needs determination and budget analysis for equipment purchases and AV environments.

Duties and Responsibilities:
• Perform day-to-day audio visual (AV) functions, including scheduling, troubleshooting and equipment installation / repair.
• Operate and maintain AV equipment for live events.
• Deploy new AV hardware and software. Maintain equipment as needed.
• Assist in the installation of AV equipment in classrooms.
• Research and implement best practices to resolve equipment issues.
• Respond and resolve user support requests.
• Knowledge of positive customer service technique.
• Maintain high degree of technical knowledge on technology related to audio and video through research and training to such a degree necessary to perform daily tasks, recommend products for departmental and customer purchases.
• Identifies causes of hardware and software problems and takes appropriate action to resolve problems.
• Installs, configures, upgrades, and repairs a variety of software and hardware.
• Maintains records and supplies associated with assignment.
• Collaborates and teams with others on a variety of projects.
• Evaluates technology products and recommends appropriate implementation.
• Establishes and maintains effective communication with customers, other technology specialists and vendors about services.
• Develops and maintains a positive service orientation.
• Performs related duties as assigned.

Minimum Qualifications

Knowledge and Technical Skills required:
• Skill in setup, installation, and operation of audio hardware and software.
• Skill in the setup, installation and operation of video hardware and software.
• Skill in providing training on technology tools and topics.
• Skill in both verbal and written communication.
• Skill in communicating with individuals from various departments across university campus as well as outside equipment vendors
• Skill in time and stress management.

Education and Experience:
• Associates degree in related area plus four years of relevant experience (a combination of relevant college course work/training plus relevant work experience may be used to total four years of experience).
• Must have at least one year of customer service experience.

Work Environment and Physical Requirements:
• Typical work environment is indoors in a conditioned space. There are some events which require work outdoor work
• Typical work times are 8-5 M-F. There are some events which require after hour and weekend work.
• May be required to move and lift materials and equipment weighing up to 75 pounds.

EEO Statement

Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas SB 805, Section 657.003.

Preferred Qualifications
Security Sensitive Statement

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary Commensurate
Work Hours Monday-Friday: 8:00am to 5:00pm

Application Information

Posting Date 02/16/2018
Close Date
Open Until Filled Yes
Special Instructions

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you claiming Veteran's Preference in accordance with Texas Senate Bill 805, Section 657.003? FAILURE TO EMAIL THE FOLLOWING REQUIRED DOCUMENTS PER THESE INSTRUCTIONS MAY IMPACT VETERAN'S PREFERENCE: To claim Veteran's Preference under the law you must be: (1) a veteran, including a veteran with a disability; (2) a surviving spouse of a veteran killed on active duty who has not remarried; or (3) an orphan of a veteran if the veteran was killed while on active duty. If claiming Veteran's Preference, you MUST immediately email to your specific supporting documentation at the time of application such as the DD Form 214 (member 4 copy), AND, if applicable, the Dept of Veteran's Affairs Verification of Disability Benefits Letter if claiming a service related disability, a DD Form 1300 to include qualifying Death, Birth, and Marriage Certificates if claiming surviving spouse/orphan. Your email MUST also include your name, position number, job title and the department for each position you are applying for. Documents received after a position closes will not be accepted.
    • Yes
    • No
  2. * What is the highest level of education you have obtained?
    • Bachelor's Degree
    • Associate's Degree
    • Some college credits
    • High School or GED
  3. * In what subject did you receive your highest degree?

    (Open Ended Question)

  4. * The Texas Higher Education Coordinating Board (THEBC) maintains a list of Institutions Whose Degrees are Illegal to Use in Texas. A copy of this list can be found at: As part of your educational qualifications for this position, are you claiming a degree from any of the institutions listed on the THEBC website referenced above?
    • Yes
    • No
  5. * How many years of experience do you have in IT project management?
    • One (1) to three (3) years of experience
    • Four (4) to five (5) years of experience
    • Over five (5) years of experience

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Letter of Interest
  2. Unofficial Transcript 1
  3. Miscellaneous